ad111 Privacy Policy

ad111 collects personal information in several ways: directly from you when you register, transact, or contact us; automatically through your use of the platform; and, in limited circumstances, from third-party service providers who assist us in operating the platform.

1.1 Information You Provide Directly

When you create an account or interact with ad111, you may provide us with the following categories of personal information:

1.2 Information Collected Automatically

When you access and use the ad111 platform, certain technical data is collected automatically by our systems. This includes:

• Device and Technical Data: IP address, device type (mobile/desktop), operating system, browser type and version, screen resolution, and device identifiers;
• Usage Data: Pages visited, features accessed, games played, bets placed, session duration, click-stream data, and search queries entered within the platform;
• Location Data: Approximate geographic location derived from your IP address (used to verify eligibility and prevent access from restricted jurisdictions);
• Log Data: Server logs recording your interactions with the platform, including timestamps, error reports, and performance metrics.

1.3 Information from Third Parties

In limited circumstances, ad111 may receive personal information about you from third-party sources, including identity verification service providers, fraud prevention agencies, and payment processors. Information received from such sources is handled in accordance with this Privacy Policy and only used for the purposes described herein.

ad111 uses the personal information it holds about you for the following specific and legitimate purposes:

• Account Management: To create, maintain, and manage your player account, including verifying your identity and processing your registration;
• Service Delivery: To allow you to access and use all features of the ad111 platform, including sports betting markets (cricket, football, BPL, T20 World Cup), casino games, live dealer tables, and slot games;
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records;
• Identity and Age Verification: To confirm that you are aged 18 or above and are the legitimate holder of the payment methods associated with your account;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other unlawful conduct that could harm you or ad111;
• Responsible Gaming: To administer self-exclusion requests, deposit limits, session reminders, and time-out periods in support of our responsible gaming obligations;
• Customer Support: To respond to your queries, complaints, and disputes in a timely and accurate manner;
• Platform Improvement: To analyse usage patterns, diagnose technical issues, and develop and test new features that improve the overall player experience;
• Legal Compliance: To fulfil any legal, regulatory, or reporting obligations to which ad111 is subject;
• Marketing Communications: With your consent (where required), to send you promotional offers, bonus notifications, and updates about new features or games on ad111. You may opt out of marketing communications at any time by contacting [email protected].

ad111 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with our services. A cookie is a small text file placed on your device when you visit a website.

3.1 Types of Cookies We Use

3.2 Managing Cookies

You may control cookie settings through your browser's built-in privacy controls. Most modern browsers allow you to refuse some or all cookies, delete existing cookies, or receive a warning before a cookie is placed. Please note that disabling strictly necessary cookies will prevent you from logging in and using the platform.

ad111 does not use third-party advertising cookies or cross-site tracking technologies for the purpose of targeting advertisements on other websites.

ad111 does not sell, rent, or trade your personal data. We share personal information only in the following limited and necessary circumstances:

• Payment Processors: We share the minimum necessary payment and identity information with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely for the purpose of processing your deposits and withdrawals;
• Identity Verification Providers: We use approved third-party KYC service providers to verify your identity and age during the account verification process. These providers receive only the information needed to complete the verification check;
• Game and Software Providers: Approved game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to render and operate their games on the ad111 platform. These providers do not receive your full identity or financial data;
• Fraud Prevention and Security: We may share information with fraud detection agencies and security service providers to protect the integrity of the platform and prevent unlawful activity;
• Legal and Regulatory Authorities: We may disclose personal data when required to do so by law, court order, or regulatory authority, or where disclosure is necessary to protect the rights and safety of ad111 or third parties;
• Business Transfers: In the event of a merger, acquisition, or sale of the platform, personal data held by ad111 may be transferred to the acquiring entity, subject to equivalent privacy protections remaining in place.

All third parties with whom ad111 shares personal data are required to handle that data in a manner consistent with this Privacy Policy and applicable data protection standards. We do not permit third parties to use your data for their own independent marketing purposes.

ad111 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The following general retention principles apply:

• Active Account Data: Personal information associated with an active ad111 account is retained for the duration of the account's existence plus a further period of up to 5 years following account closure, in line with financial record-keeping obligations;
• Transaction Records: Financial transaction records (deposits, withdrawals, bet history) are retained for a minimum of 5 years from the date of the transaction;
• KYC Verification Documents: Identity and address verification documents are retained for a period of 5 years following the closure of your account or the completion of the relevant KYC process, whichever is later;
• Support Communications: Customer support correspondence is retained for up to 3 years from the date of the last interaction, or longer if the matter relates to an unresolved dispute;
• Marketing Preferences: Records of your marketing consent or opt-out preferences are retained for the duration of your relationship with ad111 plus a reasonable period thereafter to demonstrate compliance;
• Technical Logs: Server and access logs are typically retained for up to 12 months for security and performance monitoring purposes.

Once the applicable retention period has elapsed, personal data is securely deleted, destroyed, or anonymised so that it can no longer be associated with you as an individual.

The security measures we have in place include:

• SSL/TLS Encryption: All data transmitted between your device and the ad111 platform is encrypted using current SSL/TLS protocols, protecting your information from interception during transmission;
• Encrypted Storage: Sensitive personal data, including payment information and identity verification documents, is stored in encrypted form on secure servers;
• Access Controls: Access to personal data within ad111's systems is restricted on a need-to-know basis. Staff members who handle personal data are subject to confidentiality obligations and receive regular privacy and security training;
• Password Security: Account passwords are stored using industry-standard hashing algorithms. ad111 staff cannot view your password in plain text — if you forget it, a secure reset process is used;
• Monitoring and Logging: Our systems are monitored continuously for suspicious activity, unauthorised access attempts, and security anomalies. Incident response procedures are in place to address any identified breaches promptly;
• Two-Factor Authentication: Where available, we encourage players to enable two-factor authentication (2FA) on their accounts for an additional layer of protection.

While ad111 takes all reasonable steps to safeguard your data, no system is entirely immune from security risks. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

As a player on ad111, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request — [Your Username]".

• Right of Access: You have the right to request a copy of the personal data that ad111 holds about you. We will provide this information within a reasonable timeframe and at no charge for the first request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For straightforward corrections such as address changes, you may update your account details directly.
• Right to Erasure: You may request that ad111 delete personal data we hold about you where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing. This right is subject to our legal obligations to retain certain records, as described in the Data Retention section above.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Object to Marketing: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may opt out by contacting [email protected] or by using the unsubscribe link in any marketing email you receive from us.
• Right to Withdraw Consent: Where our processing of your data is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

ad111 will respond to all legitimate privacy rights requests within a reasonable period. We may need to verify your identity before processing a request to ensure that personal data is not disclosed to the wrong person.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ad111 handles your personal data, please contact our customer support and data team using the details below.

All privacy-related correspondence should be directed to our support team, who will escalate data protection matters to the appropriate internal contact:

If you are not satisfied with our response to a privacy concern, you may have the right to escalate the matter to a relevant data protection authority or seek independent legal advice. ad111 is committed to resolving privacy disputes in good faith and will cooperate fully with any such process.

This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable requirements. When material changes are made, the updated policy will be published on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how ad111 protects your information.