Responsible Gaming at ad111 — Play Smart, Stay in Control

ad111 is strictly an 18+ platform. No person under the age of 18 is permitted to open an account, make a deposit, or participate in any gambling activity on the ad111 platform. This rule applies to all players in Bangladesh without exception.

During the account registration and verification process, ad111 requires every new player to confirm that they are at least 18 years of age and to submit valid identity documentation — such as a National ID Card or passport — so that both age and identity can be independently verified.

If at any point ad111 has reasonable grounds to suspect that an account is being used by a person under the age of 18, that account will be suspended immediately pending a full identity review. Any winnings accumulated during a period in which underage access is suspected may be withheld pending the outcome of the investigation.

For the vast majority of players, gambling is an enjoyable pastime. However, for some individuals gambling can become problematic. Recognising the early warning signs is the most important step toward getting back in control.

Ask yourself the following questions honestly. If you answer "yes" to one or more of these, it may be time to take a break or reach out for help:

If any of the above resonates with you, please do not hesitate to use the self-exclusion or time-out features described below, or contact the ad111 support team for confidential guidance.

One of the most effective ways to keep gambling enjoyable is to set clear financial boundaries before you start playing. ad111 provides a suite of limit-setting tools that you can apply directly to your account at any time.

Available Limit Types

• Daily Deposit Limit: The maximum amount you can deposit into your ad111 account within a single 24-hour period (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum cumulative deposit allowed across a rolling 7-day window.
• Monthly Deposit Limit: The maximum cumulative deposit allowed across a rolling 30-day window.
• Loss Limit: A cap on the total net losses you can sustain within a daily, weekly, or monthly period. Once the loss limit is reached, further play is paused until the period resets.
• Wager Limit: A maximum total stake amount per betting period, independent of wins or losses.

How Limits Work at ad111

• Decreasing a limit takes effect immediately — the lower amount applies from the moment you save the change.
• Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This protects you from impulse decisions during a losing session.
• If you reach your deposit or loss limit, ad111 will notify you and suspend further deposits or play for the remainder of that period.
• All limits are displayed clearly in your account settings section, showing both the current limit and your remaining allowance for the current period.

Sometimes a short break is all that is needed to regain perspective. ad111's time-out feature allows you to temporarily suspend your account without permanently closing it.

Session Time Reminders

You can configure ad111 to display an on-screen reminder after a set period of continuous play. Available reminder intervals are 30 minutes, 1 hour, 2 hours, and custom. The reminder prompts you to review how long you have been playing and decide whether to continue or stop for the day. These reminders are enabled in your account settings and work across all game categories — sports betting, live casino, and slots.

Time-Out Periods

A time-out is a temporary suspension of your account. During a time-out:

• You cannot log in to your ad111 account.
• No deposits are accepted from your bKash, Nagad, Rocket, Upay, Visa, or Mastercard payment methods.
• No bets can be placed and no games can be accessed.
• Marketing emails and promotional notifications are paused.
• Your account balance is preserved and withdrawals can still be processed by contacting support.

Available time-out durations: 24 hours, 48 hours, 7 days, 30 days. To activate a time-out, contact the ad111 support team at [email protected] or use the account settings panel. Time-outs cannot be cancelled early — they run for the full duration selected.

Self-exclusion is a formal request for ad111 to block your account from all gambling activity for an extended period. It is designed for players who recognise that they need a significant break from gambling and want a firm, enforced boundary.

How to Request Self-Exclusion

1. Contact us: Send an email to [email protected] with the subject line "Self-Exclusion Request — [Your Username]".
2. Choose your duration: Select from 6 months, 1 year, 3 years, or permanent (indefinite) exclusion.
3. Confirm your identity: We will ask you to confirm your account details so we can process the request securely and promptly.
4. Immediate activation: Your account will be blocked within 24 hours of the request being confirmed. All marketing communications will be stopped immediately.
5. Cooling-off before reinstatement: After the exclusion period ends, a further mandatory 7-day reflection period applies before you can request reactivation. Reactivation requires you to contact support and pass an identity check.

What Happens During Self-Exclusion

• Your account is fully locked — no login, no deposits, no bets.
• Any pending bets placed before the exclusion was activated will be settled normally.
• Your remaining account balance will be refunded to your registered payment method (bKash, Nagad, etc.) upon request.
• All promotional and bonus communications are permanently stopped for the duration.
• ad111 will make every reasonable effort to detect and close any new accounts created by a self-excluded player.

Responsible gambling is about staying in control and keeping gambling as a fun activity rather than a source of stress or financial pressure. The following practical guidelines can help you maintain a healthy relationship with gambling on ad111.

• Set a budget before you play — Decide in advance the maximum amount you are comfortable spending, and stick to it. Use ad111's deposit limit tools to enforce this automatically.
• Never chase losses — If you have had an unlucky session, resist the urge to keep playing to win back what you lost. Losses are part of the game; chasing them rarely ends well.
• Gambling is not an income source — Treat every amount you deposit as entertainment spending. The house edge means that over time, most players will lose more than they win. Never gamble money you cannot afford to lose.
• Take regular breaks — Use session time reminders and step away from the screen periodically. Fatigue and emotional states significantly affect decision-making while gambling.
• Do not gamble under the influence — Alcohol, medication, or extreme emotional states (anger, depression, euphoria) impair judgment. Avoid gambling when you are not in a calm, rational state of mind.
• Balance gambling with other activities — Cricket betting, slots, and live casino are forms of entertainment. Make sure they remain one part of a balanced lifestyle that includes family, social activities, and other hobbies.
• Keep your account credentials private — Never share your ad111 login details with friends or family. If others have access to your account, your limit settings lose their effectiveness.
• Talk to someone — If gambling is causing you worry, talking to a trusted friend, family member, or counsellor can make a significant difference. You do not have to deal with gambling concerns alone.

If you feel that gambling is becoming a problem for you or someone you know, a range of support services are available. ad111 encourages all players experiencing difficulties to reach out — seeking help is a sign of strength, not weakness.

The following types of resources are available to players in Bangladesh and internationally:

• Gambling helplines — Confidential telephone and online support services staffed by trained counsellors who specialise in gambling-related issues.
• Mental health and financial counselling — Professional counsellors can help address the emotional and financial consequences of problem gambling, and assist with debt management where needed.
• Self-help tools and online assessments — Many organisations offer free online self-assessment tools and step-by-step recovery guides for individuals at various stages of problem gambling.
• Support groups — Peer support communities, both in-person and online, where individuals share their experiences and support each other through recovery.
• Family and friends support — Resources specifically designed for the family members and close friends of those affected by problem gambling, helping them understand the issue and find ways to help.

ad111 does not endorse any specific external organisation, but we strongly encourage players who need help to search for problem gambling support services available in Bangladesh and to reach out at the earliest opportunity. Early intervention leads to much better outcomes.

ad111's customer support team is available 24 hours a day, 7 days a week to assist with any responsible gaming matter. Whether you want to activate a deposit limit, request a time-out, initiate a self-exclusion, or simply ask a question about our responsible gaming tools, our team will respond promptly and confidentially.

When contacting us about a responsible gaming matter, please include your registered username and the nature of your request. All responsible gaming requests are treated with the highest level of confidentiality and are handled separately from general account queries.